Poker Card FAQ – All Your Questions Answered

There are no hidden charges for withdrawals on Poker Card. The platform charges zero fees on standard withdrawals — however, your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transfer fees in accordance with their policies.

Withdrawal Limit:

• Minimum Withdrawal: ৳200
• Daily Maximum: ৳2,00,000
• Maximum per transaction: ৳50,000
• Usually 15 Minutes arrives within a maximum of 24 hours.

If your KYC verification is incomplete, your first withdrawal may take a little longer. Completing KYC right after registration ensures all future withdrawals go through without delays.

No, Poker Card does not allow anyone under 18 to create an account or play. This isn't just a rule we follow on paper – it's a responsibility we take seriously.

How Age Verification Works:

• Date of birth is required at registration.
• Age is verified using your National ID (NID) before your first withdrawal.
• Additional verification may be requested at any time in cases of suspected irregularities.
• If a user is found to be under 18, their account will be immediately closed and any deposited funds will be returned.

If a younger family member has accidentally created an account, contact our support team immediately – we'll take the necessary action right away.

Poker Card operates under an international gaming license and is approved by Curacao eGaming, one of the world's most recognized online gaming regulatory authorities.

Proof of Trustworthiness:

• SSL 256-Bit Encryption – your information and transactions are fully protected.
• RNG Certification – Game outcomes are completely random and unbiased.
• Segregated Funds Account – Players' funds are kept entirely separate from the company's operational funds.
• Since 2018 Active — serving Bangladeshi players for years.
• Millions of transactions processed seamlessly every day.

Poker Card offers multiple ways to reach us – pick whichever works best for you:

• Live Chat: Fastest option – you'll typically get a response within 2 minutes. Just click the chat icon at the bottom right of the website. 24 hours a day, 7 days a week Active.
• Email: support@pokercard.ws – For detailed or complex queries, send us an email. We typically respond within 3–6 hours.
• Telegram: Join our official channels – get promotion updates and quick support.
• Language: Our support team speaks Bangla – no need to write in English.

Live chat is staffed even at 3 AM — no need to worry about the time.

Yes, Poker Card fully supports Bangladesh's most popular mobile banking methods for both deposits and withdrawals.

Supported Payment Methods:

• bKash – Deposits & Withdrawals, Instant
• Nagad – Deposits & Withdrawals, Instant
• Rocket (DBBL) – Deposits & Withdrawals
• Upay – deposit supported
• Credit/Debit Card (Visa, MasterCard) – limited support

Important: The mobile banking number must be registered in your own name. Using someone else's number may cause withdrawal delays and could trigger an account verification requirement.

Yes, Poker Card lets you suspend or permanently close your account on your own. There are two ways to do it:

1. Self-Exclusion (Temporary Break):

• Go to Account Settings → Responsible Gaming → Self Exclusion.
• Choose from 1 week, 1 month, 3 months, 6 months, or 1 year.
• You will not be able to log in during this period, and no promotional messages will be sent to you.

2. Permanent Account Closure:

• Reach us via live chat or at support@pokercard.ws.
• Account closure is completed within 24–48 hours after identity verification.
• If you have a remaining balance, please withdraw it first.

There are a few common reasons a Poker Card account may get locked — most of which can be resolved quickly:

Possible Causes & Solutions:

• 5 consecutive incorrect password attempts: Your account will unlock automatically after 30 minutes. If not, use "Forgot Password?" to reset it.
• KYC Verification Pending: Some features will be restricted until you submit your NID before your first withdrawal. Send your documents via live chat.
• Suspicious Activity: If multiple logins are detected from different IPs or devices on the same account, it will be locked for security. Verify your identity with support and it will be unlocked within 2–4 hours.
• Policy Violation: Violations such as holding multiple accounts or breaching other platform policies may result in permanent suspension. Contact support for more details.

For the fastest resolution, contact us via live chat and provide your registered mobile number and full name.